Terms and Conditions for Markus.PAY.app at Apollo Cinemas
GENERAL
The owner of the Markus.PAY.app application (hereinafter referred to as the "Application") is Apollo Group OÜ, registration code: 12383236, address: Tartu mnt 80d, 10112 Tallinn.
The seller is Apollo Kino OÜ (hereinafter referred to as "the seller" or "Apollo Kino"), which operates under the Apollo Kino brand and is also one of the service providers of the Apollo Club. A list of cinemas owned by Apollo Kino and their contact details can be found on the Apollo Kino website: www.apollokino.ee.
These terms and conditions (hereinafter referred to as the "Terms") govern the legal relationship between the seller and the customer (hereinafter referred to as the "Customer") who places an order via the Application.
By using the Application, the Customer confirms that they have read these Terms and agree to comply with them.
These Terms apply at Apollo Kino when the Customer scans the QR code displayed on the Apollo Kino Star Seat sticker or their phone screen using their personal smart device and accesses the Apollo Kino website through which they place an order.
The Customer can use the Application to purchase food and beverages (hereinafter referred to as "Products") from Apollo Kino Star Seats according to these Terms.
The Application Terms may be changed at any time without prior notice by publishing the updated Terms in the Application. The new Terms do not affect the content of agreements already concluded. The legal relationship between the Customer and the seller is subject to the Terms in force at the time of order placement.
The Terms apply to both the Application and its content. By using the Application and/or placing an order, the Customer agrees to the Terms and is obliged to comply with them. Additional instructions specifically mentioned in the Application must also be followed.
The seller may modify, update, cancel, or remove the Application, its content, and parts thereof, including these Terms, at its discretion. Customers will be informed of significant changes within a reasonable notice period through the Application or via email to the address specified by the Customer. The Customer must accept the modified Terms to continue using the Application.
The latest version of the Terms is always available in the Application. It is recommended that the Customer uses the latest version of the Application to ensure the smoothest possible experience.
APPLICATION
The Application is a mobile service designed for placing orders and/or making payments from the Customer’s personal smart device.
Registration as an Apollo Club member is not required to use the Application. The Apollo Club Terms of Use are available on the Apollo Club website: www.apolloklubi.ee.
Unregistered users can place orders and view information about Products, promotions, and special offers but cannot earn or use Apollo Club benefits and discounts.
To eceive Apollo Club discounts, an existing Apollo Club account or registration as an Apollo Club member and login as an Apollo Club customer are required.
Apollo Club members can collect Apollo Club benefits and discounts with their order. The requirements and conditions for Apollo Club membership registration are available on the Apollo Club website: www.apolloklubi.ee.
The images of the Products in the Application are for illustrative purposes only. The main details of the Products are described alongside the product.
The seller is not responsible for any errors, omissions, or other inaccuracies in the content of the Application. The seller does not guarantee the availability, uninterrupted functionality, or error-free operation of the Application. The seller is not liable for any costs, losses, or damages (including lost profits) arising from the use of the Application or the information presented therein, unless otherwise required by mandatory legal provisions.
PLACING AN ORDER
To place an order, the Customer scans the QR code at their seat using their personal smart device, opens the webpage linked to the code, selects the desired Product(s) in the Application, and adds them to the cart. Product selection and prices may vary by cinema location.
To receive an order confirmation, the Customer must enter their email address.
Before confirming the order, the Customer must agree to the Terms and Conditions.
An order is considered confirmed once the payment is successfully processed in advance via the Application. The Customer must follow the on-screen instructions for payment.
Before making the payment, the Customer must verify that the selected Products, quantities, and prices match their actual order and preferences.
After completing the payment in the payment environment, the Customer must click the "Return to Merchant" button.
The seller will send an automatic confirmation email to the Customer's email address upon receipt of the order and payment.
The seller will begin processing the order once it is confirmed according to the steps described in this section. The order will be delivered to the Customer’s seat by the cinema staff.
The seller reserves the right to cancel the order partially or fully, notifying the Customer on-site or via email (e.g., if a Product is out of stock). In such cases, the Customer will receive a refund for the unavailable portion of the order within 14 days. The refund will be credited to the same account used for payment.
PRODUCT/ORDER PRICE AND PAYMENT OPTIONS
Product prices are displayed in euros (EUR) and include VAT.
Prices at the time of purchase in the Application apply. If the price changes before order fulfillment, the price at the time of order placement prevails.
The seller may set minimum and maximum order value limits.
Payment methods:
- Bank link
- Google Pay / Apple Pay
- Credit card
- Apollo Gift Cards
A service fee may apply depending on the agreement between the Customer and their payment service provider. Payments are processed in a secure payment environment external to the Application. The seller does not have access to the Customer's bank or credit card details.
ORDER FULFILLMENT AND COMPLAINTS
The order will be delivered to the Customer within 90 minutes after the seller confirms the order.
Upon receiving the order, the Customer is required to check that the Products match their order.
The risk of damage or loss of the Products transfers to the Customer at the moment of order/product receipt.
If, upon inspection, the Customer finds that the order contains items or services that were not ordered, that an item is missing, or that there are spoiled or unsuitable Products, the Customer must immediately notify Apollo Kino customer service after discovering the discrepancy or issue.
Unordered, spoiled, or unsuitable Products must be returned to the customer service representative. The Customer is not entitled to fully consume these Products.
Whenever possible, the seller will replace a defective or spoiled Product or refund its cost.
The seller is not obligated to process complaints about unfulfilled orders or defective/unsuitable Products if submitted later than the day following the order date.
If the Customer starts consuming or has fully consumed the Product, the seller has the right to consider the Customer as having automatically confirmed the order for that Product, and the Customer becomes obligated to pay for it.
All other complaints regarding the Product/order (e.g., duplicate charges, non-delivered orders, etc.) must be submitted immediately after the issue is discovered but no later than two (2) business days from the order date to info@apollokino.ee. Complaints submitted later will not be considered.
The seller is not responsible for damages or any other consequences (including delivery delays) caused by incorrect information provided by the Customer.
If the seller fails to fulfill their obligations, the Customer has the right to demand fulfillment, refuse to fulfill their own obligations, seek compensation, request a price reduction, or withdraw from the contract.
If the complaint concerns non-compliance with these Terms of Use, the Customer also has the right to apply legal remedies provided by law.
ORDER CANCELLATION POLICY
Due to the nature of the Products, the Customer has no right to cancel the order (withdraw from the contract) after placing it. The Customer agrees that the Products consist of food and beverages, which are perishable or have a short shelf life, and therefore order cancellation is not possible.
According to the Law of Obligations Act (§ 47 subsection 3, clauses 4 and 5), the right of withdrawal does not apply to contracts:
• Where the subject of the contract is the delivery of goods that perish or age quickly;
• Where the subject of the contract is the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons and have been opened after delivery.
PROCESSING OF PERSONAL DATA
Apollo Group OÜ is the data controller for the Customer's personal data.
The Customer's personal data is primarily processed for order fulfillment in accordance with https://apollogroup.ee/tingimused/privaatsuspoliitika/.
The Application may contain links to third-party websites that are owned or operated by third parties. The owner of the Application is not responsible for the functionality, content, or any other aspects of third-party websites. When accessing these websites, the user must agree to their respective terms and conditions before using them.
The Application and its content, including trademarks, business names, product information, and images, are the property of Apollo Group, its affiliated companies, and/or partners. They are protected by copyright laws and international agreements on intellectual property rights. All rights to the Application and its content are reserved.
The Application is intended for personal, non-commercial use only. Materials may be viewed, browsed, and stored only on terminal devices and printed for personal use.
Copying, storing, lending, transmitting, or otherwise using the materials in the Application (even partially) is prohibited without prior written permission from Apollo Group.
The Customer must not violate the Terms and Conditions, applicable laws, or good practice while using the Application.
The Application uses cookies. A cookie is a text file that is stored in your browser when you use the Application.
Cookies enable various functions, such as tracking application traffic and collecting data on usage patterns and duration.
The use of cookies can be disabled in the browser settings. For additional browser-related information, please refer to your browser provider.
To ensure the best user experience, the seller recommends enabling cookies.
OTHER TERMS
In addition to these Terms, the laws of the Republic of Estonia and the applicable legal regulations in Estonia shall apply.
If the Customer is a consumer whose permanent residence is within the EU, the consumer protection laws of the Customer's country of residence shall also apply.
Any disputes between the parties shall be resolved through negotiations. Both parties shall make every effort to resolve disputes arising from the contract through negotiations.
If a dispute cannot be resolved through negotiations, it shall be subject to the court of the Customer's country of residence or, if the case is initiated by the Customer, to the courts of either the Customer's or the seller's country of residence. Customers may also resolve disputes in their country’s courts.
For consumer protection and dispute resolution, Customers may contact:
Estonia: Consumer Protection and Technical Regulatory Authority (Endla 10A, 10122 Tallinn, www.ttja.ee) and the Consumer Disputes Committee (Endla 10A, 10122 Tallinn, https://ttja.ee/tarbijavaidluste-komisjon)
Latvia: Latvian Consumer Rights Protection Centre, Brīvības iela 55, Rīga, LV-1010, Latvia (http://www.ptac.gov.lv/)
Lithuania: State Consumer Rights Protection Authority, Vilniaus g. 25, 01402 Vilnius, Lithuania (www.vvtat.lt)
If an agreement cannot be reached, the Customer has the right to contact their country's Consumer Protection Authority for out-of-court dispute resolution or take the matter to court.
Additionally, all Customers have access to the EU Online Dispute Resolution (ODR) platform for resolving complaints related to e-commerce transactions at: https://ec.europa.eu/consumers/odr/main/
CONTACT INFORMATION
For questions or complaints related to the Application, please contact the seller’s local customer service:
Estonia: info@apollokino.ee
Latvia: info@apollokino.lv
Lithuania: info@apollokinas.lt
These Terms are valid from 27.03.2025.